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Thank you for choosing our online store DODONE.

Here is our detailed payment policy to provide you with accurate information and ensure a smooth transaction:

Payment Options: We accept payment via major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. We do not accept cash, checks, or money orders.

Payment Security: We understand the importance of securing your personal and financial information. All payments are processed securely through our payment gateway provider, which complies with Payment Card Industry Data Security Standards (PCI DSS).

Order Confirmation: After placing your order, you will receive an order confirmation email containing your order number, the items you have ordered, and the total amount charged to your payment method. This email confirms that we have received your order and provides you with a summary of your purchase.

Sales Tax: We are required by law to charge sales tax on orders shipped to certain states. The applicable sales tax will be calculated based on the shipping address provided during checkout, in accordance with applicable state and local laws.

Shipping and Handling Charges: Shipping and handling charges will be added to the total amount of your order during checkout. The shipping charges are based on the shipping method you choose and the weight of the items in your order.

Payment Authorization: By placing an order on our website, you authorize us to charge the full amount of your order, including any applicable taxes and shipping charges, to the payment method you have provided. Please ensure that you have sufficient funds in your account to cover the cost of your order.


Refunds and Returns: Please refer to our Refund and Return Policy for information on our policies regarding refunds and returns. If you wish to cancel your order before it has been shipped, please contact us as soon as possible.

We hope this payment policy provides you with the accurate and detailed information you need to complete your purchase on our online store. If you have any questions or concerns, please do not hesitate to contact us.

At DODONE, we strive to provide our customers with the best shopping experience possible. As part of our commitment to exceptional customer service, we have developed the following shipping policy for our Online Store:

Shipping Methods and Costs:

We offer a range of shipping methods to ensure that your order arrives as quickly and efficiently as possible. Shipping costs will vary depending on the shipping method you choose and the destination of your order. We currently offer standard and expedited shipping options for all orders.

Order Processing Time:

All orders will be processed within 1-5 business days after payment has been confirmed. During peak periods, processing times may be longer, but we will always do our best to ensure that your order is shipped out as soon as possible.

Shipping Time:

The shipping time for your order will depend on the shipping method you have selected and your shipping address. Once your order has been shipped, you will receive a tracking number via email so that you can track your order’s progress.

International Shipping:

We offer international shipping to most countries. Please note that shipping times and costs may vary depending on the destination country’s customs policies and procedures.

Lost or Damaged Packages:

If your order is lost or damaged during shipping, please contact us immediately so that we can rectify the situation. We will work with the shipping carrier to file a claim and replace your order if necessary.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

Delivery Issues:

If there are any issues with the delivery of your order, such as a missing package or incorrect delivery address, please contact us as soon as possible so that we can work to resolve the issue.


Returns and Refunds:

If you are not completely satisfied with your purchase, please refer to our Returns and Refunds Policy for information on how to return your order.

At DODONE, we are committed to ensuring that our customers are completely satisfied with their purchases. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.

RETURN AND EXCHANGE POLICY
Last Updated: 3/16/2023

Thank you for shopping at https://www.ebluejay.com/store/dodone

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.



INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Exchange Policy:

Individual (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DODONE Located at , Florida, US.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.ebluejay.com/store/dodone

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms:

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

customers are responsible for return shipping.


REFUND POLICY
In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

Product must be returned in its original packaging
Product wasn't used or damaged
Product must include original tags (if applicable)
Product must have the receipt or proof of purchase
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.


CREDIT POLICY
You are given 30 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods

In order for the product to be eligible for Credit make sure that these following conditions are met:

Product must be returned in its original packaging
Product that are on sale or discounted is not eligible for Credit

If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

We offer 100% return to refund that are processed through Credit and has No Expiry Period. Unfortunately, Credits can't be used to pay for shipping fees.


EXCHANGE POLICY
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 30 days. Exchanges exceeding 30 days will not be processed.

In order to be eligible for exchanges make sure that these following conditions are met:

Product must be returned in its original packaging
You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Contact Form

We want to ensure that your shopping experience at our store is enjoyable and hassle-free. Please take a moment to review our store policies listed above. If you have any questions or concerns regarding our policies, please don't hesitate to contact us. Thank you for shopping with us!